An Integration System of Information Technology with the Network User Database Chinag Mai Rajabhat University

Abstract

The purposes of this research were 1) To study the problems and obstacles in servicing network users. Chiang Mai Rajabhat University 2) Developing the integration of information technology with network users database Chiang Mai Rajabhat University 3) Evaluation of the satisfaction of users of the integration of information technology and the network user database Chiang Mai Rajabhat University The tools used in the research were survey of the 4 aspects of network service problems which are 1) Wireless network (CMRU-WiFi) 2) Virtual private network (VPN) 3) Electronic mail (CMRU-MAIL ) And 4) the web hosting system, the integration of information technology with the developed network user database And questionnaires to assess Should be sufficient for the use of information technology integration systems with the network user database The sampling groups used in this study were students, teachers and personnel of Chiang Mai Rajabhat University, consisting of 841 people by accidental sampling method. The statistics used for data analysis are mean and standard deviation. The research found that 1. The overall evaluation of the network service system problems survey The average is in the high level. The arithmetic mean is 3.67 and the standard deviation is 0.812. When considering in each aspect, it is found that the wireless network service (CMRU-WiFi) is the most problematic. The most common problem with the wireless network service (CMRU-WiFi) is the ease of receiving the service 3.92 followed by the service request period 3.93, followed by the fast, accurate service that matches the demand Service recipients' needs 3.88 The most common problem with the provision of a virtual private network (VPN) is the timing / information of the service request. 3.67 followed by the communication with the service provider, 3.66 followed by the application process. Use 3.65 The most common problem of electronic mail service (CMRU-MAIL) is the ease of receiving services. 3.68 followed by the time to request for services. 3.67 followed by fast, accurate service that meets the needs of Service recipients 3.66 The most common problem with web hosting is that the service is fast, accurate, and meets the needs of the clients. 3.61 Followed by the 3.59 sign-up process, followed by the ease of Get service Notification of period / information for requesting service And notification of service requests 3.56 2. Design results And develop the system to integrate information technology with the database of network users. This information system has qualifications in various fields, such as registration for usage Usage approval And issuing various reports related to networking And there are modules for 3 groups of users which are modules for students Modules for professors / personnel and modules for administrators Which the users can register to apply for the service online And administrators can approve service requests anytime, anywhere. 3. The results of the satisfaction evaluation of the use of the information technology integration system with the network user database in general The average is in the high level. With the arithmetic mean of 4.10 and the standard deviation of 0.821. System design Get the most satisfaction